To provide you with a better user experience and worry-free flight, we are pleased to launch the DJI Care Protection Plan, a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. During DJI Care’s period of validity, if damages occur accidentally under normal use, the repair fees and related costs incurred will be covered by DJI.

You can purchase a DJI Care Service Plan from the Official DJI Online Store. Simply follow the onscreen instructions in the online order process. For your convenience, DJI Care Activation Codes can also be purchased from your local dealer or another authorized channel.

No, DJI Care does not have deductibles. It is an aircraft repair service, rather than an insurance service, meaning your aircraft will always be repaired for free as long as repair costs and aircraft condition satisfy DJI Care coverage requirements.

No. DJI Care is bound to the S/N of your aircraft, meaning repair costs will automatically be deducted from your DJI Care coverage amount. No additional payment is required.

If aircraft repairs satisfy Factory Guarantee conditions, repair costs will be paid by DJI without deduction from the DJI Care coverage amount.

DJI Care is valid immediately after purchase when bought separately. When purchased with a brand-new aircraft, DJI Care will be valid from two days after aircraft shipment.

If you are shipping from within an area of DJI Care coverage, DJI will cover the costs of shipment. No deductions will be made to your total coverage amount for shipment. If you are outside of a DJI Care coverage area, you may need to cover shipping costs, customs duties or other expenses generated by the shipment.

DJI Care covers damage to the aircraft, gimbal or camera due to dropping, squeezing or crashing caused by operator error or other accidents. DJI will offer free repairs if the equipment is sent to DJI within the period of validity. Accessories such as remote controller, propellers, battery and charger will not be covered by DJI Care.

A product warranty is a repair service provided by a manufacturer when product quality problems occur. DJI Care is a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. Although you can still enjoy DJI’s standard product warranty without buying DJI Care, a DJI Care service plan can greatly reduce repair costs. Furthermore, if the repair costs are covered by a standard product warranty, the remaining balance on your DJI Care Service Plan will not be affected.

DJI Care does not limit the number of repairs. You can repair your drone until the total amount of the repair fees exceed the coverage amount, except in cases where the aircraft is completely damaged (see Question What happens if my aircraft is completely damaged?)

There are two kinds of DJI Care service plans. One plan is valid for six months, the other is valid for one year. If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase. If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped. Please refer to the period of validity noted on your DJI Care Service Agreement for details.

At the moment, DJI Care is only available to customers from the U.S., parts of Europe and Mainland China. We will launch DJI Care in more countries in the future.

Currently, DJI only provides DJI Care for the Inspire 1 V2.0 with X3 gimbal camera and the Phantom 3 series. DJI Care for other products will be available in the future.

For the Inspire 1 v2.0, the aircraft S/N can be found on the tail of the aircraft and the gimbal S/N can be found on the gimbal. On a Phantom 3 series drone, the aircraft S/N can be found on the tail of the aircraft inside a circle, while the gimbal S/N can be found on the gimbal mounting plate.

No, you cannot. Currently, each aircraft is eligible for only one DJI Care service plan. The service plan cannot be renewed after it expires.

No, it isn’t. The aircraft owner can be changed but the S/N of the aircraft bound to the service agreement cannot.

Yes. The aircraft owner can be changed but the S/N of the aircraft bound to the service agreement cannot. DJI will not take responsibility for any disputes due to the transfer.

After an aircraft has been activated for more than 48 hours, we cannot determine its condition. However, you can submit a verification video to get approval for purchasing DJI Care from Feb. 22 2016 to Mar. 22 2016.

Please provide your aircraft or gimbal S/N to us. This can be used to verify whether your aircraft and gimbal are protected under DJI Care. If the damage is within service coverage, you can get free repairs.

No. At the moment, DJI Care does not support international coverage. For example, if you purchased your DJI Care in the US but the aircraft crashes while you’re on vacation in Europe, DJI Care will not cover repairs for you in the EU. Although DJI Care will cover repairs if you return the aircraft to a support center in the US, you will need to pay any shipping and custom fees from Europe to US.

If you request to replace the product after purchase, please remind presales or aftersales staff that you have purchased DJI Care. DJI technical support will instruct you on how to rebind DJI Care. You should send an email to [email protected]. It will take about two business days to rebind.

In general, you may not return, replace or transfer your DJI Care service plan.

Exceptions:

1) You can request to cancel DJI Care if you return the product under DJI's Return Policy. You should provide a copy of the original receipt, proof of successful return and the S/N of the returned aircraft and gimbal by email to [email protected].

NOTE: If you do not return the aircraft, DJI Care cannot be canceled.

2) For flyaways or cases involving water damage, DJI Care can be transferred if you choose to purchase another aircraft. You should send the S/N of the old aircraft and gimbal as well as S/N of the new aircraft and gimbal to [email protected]. We will add the S/N of the new aircraft and gimbal to your existing DJI Care service plan.

NOTE: When DJI Care is purchased, the bound S/N of the aircraft and gimbal cannot be transferred to another aircraft or gimbal.

Your aircraft is considered “completely damaged” if over 80% of the aircraft parts are damaged. We usually recommend replacing your aircraft if it is completely damaged.

For the 6-month plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 5 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 30 days before the period of validity expires, you will be compensated at either the coverage amount left or 80% of the purchase price of the aircraft, whichever is lower.

For the 1-year plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 10 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 60 days before the period of validity expires, you will be compensated at either the coverage amount left or 60% of the purchase price of the aircraft, whichever is lower.

Damages due to the following reasons are not covered by DJI Care:
1) Lost or partially lost aircraft and accessories.
2) Stolen or abandoned aircraft and accessories.
3) Damage caused by flight under unsuitable flight conditions.
4) Any repair fees resulting from or following water damage.
5) Repair fees for battery, propellers, remote controller or other accessories.
6) Deliberate losses.
7) Abrasions and shell damage that do not affect the performance of the aircraft.
8) Direct or indirect losses caused by force majeure.
9) Repair requests for damage incurred outside the period of validity.
10) Indirect loss and/or anticipated profit in any form.
11) Extra fees resulting from technical enhancements or performance improvements.
12) Personal injury and/or property loss to the customer or any other people caused by the aircraft.
13) Any legal fees related to DJI Care’s warranty coverage.

During DJI Care’s period of validity, if damage occurs accidentally under normal use, the repair fees and related costs incurred will be undertaken by DJI according to this agreement, as follows: For damage to aircraft, gimbal or camera due to dropping, squeezing or crashing caused by operator error or other accidents, DJI will offer free repairs if the equipment is sent to us within the period of validity.

This plan does not cover:
1) Lost or partially lost aircraft and accessories.
2) Stolen or abandoned aircraft and accessories.
3) Damage caused by flight under unsuitable flight conditions.
4) Any repair fees resulting from or following water damage.
5) Repair fees for battery, propellers, remote controller or other accessories.
6) Deliberate losses.
7) Abrasions and shell damage that do not affect the performance of the aircraft.
8) Direct or indirect losses caused by force majeure.
9) Repair requests for damage incurred outside the period of validity.
10) Indirect loss and/or anticipated profit in any form.
11) Extra fees resulting from technical enhancements or performance improvements.
12) Personal injury and/or property loss to the customer or any other people caused by the aircraft.
13) Any legal fees related to DJI Care’s warranty coverage.

The coverage amount is the retail price of the equipment at time of purchased (not the promotion price, and the price of extra accessories is not included). If the retail price differs from the coverage amount shown on the DJI Care product page, the coverage amount shown on the DJI Care product page at time of purchase, namely the coverage amount noted in the Service Agreement sent to you, shall prevail. There are two kinds of DJI Care service plans.

For the 6-month plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 5 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 30 days before the period of validity expires, you will be compensated at either the coverage amount left or 80% of the purchase price of the aircraft, whichever is lower. Complete damage is defined as over 80% of aircraft parts damaged.

For the 1-year plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 10 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 60 days before the period of validity expires, you will be compensated at either the coverage amount left or 60% of the purchase price of the aircraft, whichever is lower. Complete damage is defined as over 80% of aircraft parts damaged.

Under no circumstances will repair fees undertaken by DJI exceed the coverage amount mentioned above. If repair fees exceed the coverage amount, an excess shall be paid by the customer. When repair fees have reached the coverage amount mentioned above, DJI shall be considered to have fully implemented the obligations under the DJI Care Service Agreement and this DJI Care Agreement is thus concluded.

There are two kinds of DJI Care service plans. One plan is valid for six months, the other is valid for one year.
If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase.
If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped. Please refer to the period of validity noted on your DJI Care Service Agreement for details.

1. When damage to your DJI aircraft occurs and you are within DJI Care's coverage, please contact DJI Support via www.dji.com/support, TEL and ONLINE SUPPORT are preferred.
2. Send the damaged DJI aircraft to a DJI designated repair center under the instruction of DJI technical support staff.
3. If damage to your DJI aircraft occurs, contact DJI first to fill a report for higher quality support.

DJI Care will be terminated under any one of the following conditions:
1. The service has expired;
2. Your DJI aircraft is not repaired by DJI designated repair centers;
3. The coverage amount of the DJI Care for your aircraft has run out;
4. If the customer is found to have broken a DJI Care covered aircraft on purpose, the service will be terminated automatically and DJI will not refund. If the customer is trying to create an accident for illegal profits, DJI reserves the right to take legal action against the customer.

There are no hidden fees when using DJI Care. After your purchase of the service, the cost of two-way postage for customers within DJI Care service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas the custom fees are at the customer's expense

1. DJI Care can be cancelled upon return of the aircraft purchased, according to DJI refund policies;
2. DJI Care cannot be cancelled without returning the aircraft purchased;
3. DJI Care cannot be transferred after purchase.